relish animated colored

We get customers

We deliver the insights needed to win and keep customers.   

Our exciting and innovative approaches, combined with our rich cross-category experience help our clients develop strong growth strategies.

contact us
our team

We get customers

Our work brings you the results needed to win and keep customers. We blend innovative approaches with our rich cross-category experience. Our team has a deep understanding of what drives buying decisions which we bring to every project we undertake. We deliver insights with flavour.

contact us
our team

Building a loyal customer base

Helping you to win new customers is our focus. We help drive successful acquisition strategies for subscription, contract or membership business models. Driven by data and insight, we specialise in the four key drivers of commercial value:

Audience understanding – to acquire new customers/subscribers

Developing and refining your offer, service, or products – to both attract new and retain current customers

Enhanced brand experiences – to increase the value of your customers

Communication development and optimisation – to ensure your messages are inspiring brand affinity

Building a loyal customer base

Helping you to win new customers is our focus. We help drive successful acquisition strategies for subscription, contract or membership business models. Driven by data and insight, we specialise in the four key drivers of commercial value:

Audience understanding
– to acquire new customers/subscribers

Developing and refining your offer, service, or products
– to both attract new and retain current customers

Enhanced brand experiences
– to increase the value of your customers

Communication development and optimisation
– to ensure your messages are inspiring brand affinity

We get customers

We deliver a richer understanding of your customers. We focus on how to attract new ones, and how to build greater loyalty and engagement with the ones you already have.

What you’re
selling them

Talk to us about our

Product Mix

What you’re
telling them

Talk to us about our

Comms Mix

Who is buying
(and who isn’t)

Talk to us about our

Audience Mix

How they experience
your offer

Talk to us about our

Experience Mix

We help put customers at the heart of these great brands...

sky colored text
edf energy colored
tesco red text
arla white text
southern water blue
kingfisher text logo
paddypower green text
mccormick colored text
the greater good
inspired pet nutrition
britvic soft drinks
b and q
biffa white text
maldon salt company
florette colored logo
betfair black logo
dwr cymru welsh
central insurance colored
hachette book group
benenden health blue
prostate cancer uk
hearst magazines black
princes trust red
DRIVEN BY OUR VALUES

We are curious - about your business and your subscribers, and how we can help you to grow. Our inquisitive minds keeps us up to date with relevant trends in the subscription model marketplace, and in your category.

We are brave – we’re not afraid to challenge your brief in our determination to deliver the results you need. We also challenge ourselves - always ensuring our suggestions and recommendations deliver results.

And we are genuine – we will speak plain-truths – we’re motivated by our mutual success. Our clients tell us they love working with us as we’re dedicated, passionate and great to work with

we are relish

Meet our team

monique profile photo

Monique Drummond

Founder

I RELISH…

  • Woodland walks
  • Foraging for mushrooms
  • My children being home
  • Creating summer salads
  • Being busy/being lazy

simon profile picture

Simon Thompson

Managing Director

I RELISH…

  • My passport
  • Friends & family
  • Clear blue water
  • A summertime BBQ
  • The thrill of sport

katie profile picture

Katie Rodney-Smith

Finance Director

I RELISH…

  • Time with family
  • Family dog walks
  • Snow and skiing
  • A good glass of wine
  • Lots of exercise

danielle profile picture

Danielle Todd

Head of Client Strategy

I RELISH…

  • Countryside fresh air
  • Full-bodied red wine
  • Feminist revolution
  • Post-apocalyptic books
  • Being kind and useful

ollie profile picture

Oliver Farr

Insight Director

I RELISH…

  • The Glasgow Warriors
  • Warm beer
  • A purely struck 1 iron
  • Our gorgeous cats
  • 80s music stations

jo profile picture

Jo Mason

Insight Director

I RELISH…

  • Calm
  • Cake
  • A good book
  • Warm sunshine

abbie profile picture

Abbie Mears

Field & Operations Director

I RELISH…

  • Super-Hosting
  • Baking
  • A job well-done
  • Family
  • Food beginning with Ch

phil profile picture

Phil Halliwell

Insight Director

I RELISH…

  • Long train journeys
  • Handed a new cricket ball
  • Learning something new
  • A great martini
  • Bad romantic comedies

carol profile picture

Carol Wale

Insight Director

I RELISH…

  • My kids laughter
  • Balmy summer evenings
  • Good food in good company
  • Early morning runs
  • The sea air

black and white

Kajel Kumar

Insight Director

I RELISH…

  • Cuddling my children
  • Getting lost in a book
  • The 90’s
  • Fish & Chip Fridays
  • The changing seasons

Amy smyth selfie

Amy Smyth

Senior Account Director

I RELISH…

  • Sunny days
  • The first coffee of the day
  • Trail running
  • My children’s energy
    and curiosity
  • Life’s possibilities

dane profile picture

Dane Mortimer

Account Director

I RELISH…

  • Being lost in Netflix
  • Over-exuberant cooking
  • New holiday spots
  • Chilled weekends
  • Electrifying sport

lisbeth profile picture

Lisbeth Chilcott

Account Director

I RELISH…

  • Laughing ’til it hurts
  • Dancing in the kitchen
  • Singing my heart out
  • Being by the sea
  • A big blue sky

brad profile picture

Bradley Bain

Senior Insight Manager

I RELISH…

  • That first cup of coffee
  • A fresh sheet of ice to skate on
  • Late summer nights
  • Seinfeld reruns
  • A dog’s sense of time

katiel profile picture

Katie Laws

Insight Manager

I RELISH…

  • Big Sunday breakfasts
  • A good gin and tonic
  • Lights at Christmas
  • Trips to the beach
  • Learning new recipes

marta profile picture

Marta Cortes

Insight Executive

I RELISH…

  • Everything coconut
  • Exploring new places
  • Brunch
  • A good book
  • Walking in the rain

ryan profile picture

Ryan Gaffney

Videographer

I RELISH…

  • Films
  • Design
  • Ancient History
  • Chocolate
  • Barry’s Gold Blend

becky profile picture

Becky Sullivan

Field & Operations Manager

I RELISH…

  • True Crime documentaries
  • An ice cold can of diet coke
  • Sunny Autumn mornings
  • Cuddles with my cats
  • Bubble baths

Megan Hammersley

Senior Insight Executive

I RELISH…

  • Vegan cooking
  • Live sport
  • Bluebird skiing
  • Discovering new music
  • Espresso martinis

Maine Charlton

Community Manager

I RELISH…

  • Animal care
  • Forest walks
  • Creative endeavours
  • Medical history
  • Fun tea flavours

Deborah Bloom

Insight Manager

I RELISH…

  • Reading a gripping book
  • Bottomless brunch-ing
  • Climbing a mountain
  • Sushi and bimibap
  • Live music

Monique Drummond (Founder)
I RELISH...
  • Woodland walks
  • Foraging for mushrooms
  • My children being home
  • Creating summer salads
  • Being busy/being lazy
Simon Thompson (Managing Director)
I RELISH...
  • My passport
  • Friends & family
  • Clear blue water
  • A summertime BBQ
  • The thrill of sport
Katie Rodney-Smith (Financial Director)
I RELISH...
  • Time with family
  • Family dog walks
  • Snow and skiing
  • A good glass of wine
  • Lots of exercise
Oliver Farr (Insight Director)
I RELISH...
  • The Glasgow Warriors
  • Warm beer
  • A purely struck 1 iron
  • Our gorgeous cats
  • 80s music stations
Phil Halliwell (Insight Director)
I RELISH...
  • Long train journeys
  • Handed a new cricket ball
  • Learning something new
  • A great martini
  • Bad romantic comedies
Abbie Mears (Field & Operations Director)
I RELISH...
  • Super-Hosting
  • Baking
  • A job well-done
  • Family
  • Food beginning with Ch
Danielle Todd (Insight Director)
I RELISH...
  • Countryside fresh air
  • Full-bodied red wine
  • Feminist revolution
  • Post-apocalyptic books
  • Being kind and useful
Jo Mason (Insight Director)
I RELISH...
  • Calml
  • Cake
  • A good book
  • Warm sunshine
Gemma Langley (Account Director)
I RELISH...
  • Seaside on frosty days
  • TV Box set marathons
  • Watching Formula 1
  • Playing my drum kit
  • Live music
Greg Rendell (Analytics Director)
I RELISH...
  • My unestablished but aspiring garden
  • Ambitious and uninformed carpentry projects
  • Bristol Rovers Football Club
  • Cold pints of Pale Ale
  • Asian cooking
Carol Wale (Insight Director)
I RELISH...
  • My kids laughter
  • Balmy summer evenings
  • Good food in good company
  • Early morning runs
  • The sea air
Kajel Kumar (Insight Director)
I RELISH...
  • Cuddling my daughter
  • Getting lost in a book
  • The 90’s
  • Fish & Chip Fridays
  • The changing seasons
Dane Mortimer (Account Director)
I RELISH...
  • Being lost in Netflix
  • Over-exuberant cooking
  • New holiday spots
  • Chilled weekends
  • Electrifying sport
Lisbeth Chilcott (Account Director)
I RELISH...
  • Laughing ’til it hurts
  • Dancing in the kitchen
  • Singing my heart out
  • Being by the sea
  • A big blue sky
Bradley Bain (Senior Insight Manager)
I RELISH...
  • That first cup of coffee
  • A fresh sheet of ice to skate on
  • Late summer nights
  • Seinfeld reruns
  • A dog’s sense of time
Oretia Peart (Account Director)
I RELISH...
  • Music
  • Travelling
  • Nature
  • Exploring new cultures
  • Appleton Estate rums
Katie Laws (Insight Manager)
I RELISH...
  • Big Sunday breakfasts
  • A good gin and tonic
  • Lights at Christmas
  • Trips to the beach
  • Learning new recipes
Amy Burbage (Senior Insight Executive)
I RELISH...
  • Music festivals
  • Prosecco
  • Lazy Sundays
  • Weekend city breaks
  • Sunny holidays
Marta Cortes (Insight Executive)
I RELISH...
Ryan Gaffney (Videographer)
I RELISH...
  • Films
  • Design
  • Ancient History
  • Chocolate
  • Barry’s Gold Blend
Anthony Higgins (Office Assistant)
I RELISH...
  • Summer heatwaves
  • Spicy food
  • Exploring new places
  • A weekend of sport
  • Spontaneous trips out
Becky Sullivan (Field & Operations Manager)
I RELISH...
see more
Monique Drummond (Founder)
I RELISH...
  • Woodland walks
  • Foraging for mushrooms
  • My children being home
  • Creating summer salads
  • Being busy/being lazy
Simon Thompson (Managing Director)
I RELISH...
  • My passport
  • Friends & family
  • Clear blue water
  • A summertime BBQ
  • The thrill of sport
Katie Rodney-Smith (Financial Director)
I RELISH...
  • Time with family
  • Family dog walks
  • Snow and skiing
  • A good glass of wine
  • Lots of exercise
Oliver Farr (Insight Director)
I RELISH...
  • The Glasgow Warriors
  • Warm beer
  • A purely struck 1 iron
  • Our gorgeous cats
  • 80s music stations
Phil Halliwell (Insight Director)
I RELISH...
  • Long train journeys
  • Handed a new cricket ball
  • Learning something new
  • A great martini
  • Bad romantic comedies
Abbie Mears (Field & Operations Director)
I RELISH...
  • Super-Hosting
  • Baking
  • A job well-done
  • Family
  • Food beginning with Ch
Danielle Todd (Insight Director)
I RELISH...
  • Countryside fresh air
  • Full-bodied red wine
  • Feminist revolution
  • Post-apocalyptic books
  • Being kind and useful
Jo Mason (Insight Director)
I RELISH...
  • Calml
  • Cake
  • A good book
  • Warm sunshine
Gemma Langley (Account Director)
I RELISH...
  • Seaside on frosty days
  • TV Box set marathons
  • Watching Formula 1
  • Playing my drum kit
  • Live music
Greg Rendell (Analytics Director)
I RELISH...
  • My unestablished but aspiring garden
  • Ambitious and uninformed carpentry projects
  • Bristol Rovers Football Club
  • Cold pints of Pale Ale
  • Asian cooking
Carol Wale (Insight Director)
I RELISH...
  • My kids laughter
  • Balmy summer evenings
  • Good food in good company
  • Early morning runs
  • The sea air
Kajel Kumar (Insight Director)
I RELISH...
  • Cuddling my daughter
  • Getting lost in a book
  • The 90’s
  • Fish & Chip Fridays
  • The changing seasons
Dane Mortimer (Account Director)
I RELISH...
  • Being lost in Netflix
  • Over-exuberant cooking
  • New holiday spots
  • Chilled weekends
  • Electrifying sport
Lisbeth Chilcott (Account Director)
I RELISH...
  • Laughing ’til it hurts
  • Dancing in the kitchen
  • Singing my heart out
  • Being by the sea
  • A big blue sky
Bradley Bain (Senior Insight Manager)
I RELISH...
  • That first cup of coffee
  • A fresh sheet of ice to skate on
  • Late summer nights
  • Seinfeld reruns
  • A dog’s sense of time
Oretia Peart (Account Director)
I RELISH...
  • Music
  • Travelling
  • Nature
  • Exploring new cultures
  • Appleton Estate rums
Katie Laws (Insight Manager)
I RELISH...
  • Big Sunday breakfasts
  • A good gin and tonic
  • Lights at Christmas
  • Trips to the beach
  • Learning new recipes
Amy Burbage (Senior Insight Executive)
I RELISH...
  • Music festivals
  • Prosecco
  • Lazy Sundays
  • Weekend city breaks
  • Sunny holidays
Marta Cortes (Insight Executive)
I RELISH...
Ryan Gaffney (Videographer)
I RELISH...
  • Films
  • Design
  • Ancient History
  • Chocolate
  • Barry’s Gold Blend
Becky Sullivan (Field & Operations Manager)
I RELISH...
see more
Monique
I RELISH...
  • Woodland walks
  • Foraging for mushrooms
  • My children being home
  • Creating summer salads
  • Being busy/being lazy
Simon
I RELISH...
  • My passport
  • Friends & family
  • Clear blue water
  • A summertime BBQ
  • The thrill of sport
Rebecca
I RELISH...
  • My son’s one-liners
  • Wonders of nature
  • Acts of kindness
  • Eyes on the ocean
  • Honesty and positivity
Katie RS
I RELISH...
  • Time with family
  • Family dog walks
  • Snow and skiing
  • A good glass of wine
  • Lots of exercise
Ryan
I RELISH...
  • Films
  • Design
  • Ancient History
  • Chocolate
  • Barry’s Gold Blend
Joe
I RELISH...
  • Foreign train travel
  • My son’s bedtime story
  • Late night singalongs
  • Novels
  • Cooking together
Ollie
I RELISH...
  • The Glasgow Warriors
  • Warm beer
  • A purely struck 1 iron
  • Our gorgeous cats
  • 80s music stations
Abbie
I RELISH...
  • Super-Hosting
  • Baking
  • A job well-done
  • Family
  • Food beginning with Ch
Kajel
I RELISH...
  • Cuddling my daughter
  • Getting lost in a book
  • The 90’s
  • Fish & Chip Fridays
  • The changing seasons
see more
Monique
I RELISH...
Woodland walks, Foraging for mushrooms, My children being home, Creating summer salads, Being busy/being lazy
Simon
I RELISH...
My passport, Friends & family, Clear blue water, A summertime BBQ, The thrill of sport
Rebecca
I RELISH...
My son’s one-liners, Wonders of nature, Acts of kindness, Eyes on the ocean, Honesty and positivity
Katie RS
I RELISH...
Time with family, Family dog walks, Snow and skiing, A good glass of wine, Lots of exercise
Ryan
I RELISH…
Films, Design, Ancient History, Chocolate, Barry’s Gold Blend
Joe
I RELISH…
Foreign train travel, My son’s bedtime story, Late night singalongs, Novels, Cooking together
Ollie
I RELISH...
The Glasgow Warriors, Warm beer, A purely struck 1 iron, Our gorgeous cats, 80s music stations
Abbie
I RELISH...
Super-Hosting, Baking, A job well-done, Family, Food beginning with Ch
Kajel
I RELISH...
Cuddling my daughter, Getting lost in a book, The 90’s, Fish & Chip Fridays, The changing seasons
see more

What we’re talking about

two hands mirroring

What would Louis Theroux do?

As researchers, we pride ourselves on getting to know our client’s worlds and immersing ourselves in their business … having a nosey personality certainly helps! It is when moderating that us researchers are truly in our element.

Read More